Yes! Our packages offer the ability to flex with your business, allowing you to upgrade or downgrade based on your business’s requirements. Upgrading or downgrading can be done on short notice, but is typically planned ahead of time in accordance with your roadmap. There isn’t a fee to switch plans, however your new plan may constitute a higher subscription fee.

It’s unlikely that you will have time allowance left over at the end of the month since there’s always something to focus on with digital marketing. But in the case that it does happen, we do not compile hours month on month. However we can downgrade your package so that there are no wasted hours if your business doesn’t require it.

Yes, it's possible to purchase additional hours on top of your subscription baseline in order to reach tighter deadlines or produce even more deliverables in a shorter timeframe. This is typically done on an ad hoc basis when and where necessary. These additional hours are a one time fee and will not be a monthly charge. Additional time is billed at a flat rate of AED220/ hour. Terms and conditions apply.

To pause a plan means to keep your Qwerty account active while putting your marketing activities on hold. Pausing means we keep your data and content stored safely on our secure database, and when you resume it bypasses the 2 week onboarding process. You must provide 15 days prior notice to pausing. If 15 days notice is not provided, you will be charged the full subscription amount at the billing cycle. Pausing your plan will incur a small monthly maintenance fee of AED 500.

Our subscriptions are on a month to month basis. If you wish to cancel, we only require 30 days prior notice. If 30 days notice is not provided, you will be charged for the next billing cycle. Cancelling your subscription means to cease all work and to have your data handed over and wiped from our database. If you’re considering coming back to us after a short break, it’s advisable to pause instead of cancel.